How to contact Support?

Freshdesk Setup at WS Technicals A/S – Customer Information

At WS Technicals A/S, we use Freshdesk as our central system for customer service and warranty handling. This provides you, as a customer, with a simple and efficient way to get in touch with us — ensuring that we can assist you quickly and in a structured manner.

How to Contact Us

You can contact us via:

• Email: Send a message to our support address "support@wstech.dk" – this will automatically create a support ticket.
• Customer Portal: https://wstech.freshdesk.com/support/home
  Log in to:
  • Create a new ticket
  • Track your existing tickets
  • Fill out our RMA form directly online when returning a product

 How We Handle Your Case

• Tickets are automatically assigned to the appropriate technician
• We use automations and predefined replies (macros) to ensure fast and consistent case handling
• You will receive updates via email – and you can always log into the portal to track your case

 Response and Processing Times

• We operate with defined internal timeframes based on case type and priority
• All customers receive a response within our set service levels (SLA)

Quality and Continuous Improvement

• We use statistics and feedback to continuously improve our services and processes
• Our goal is not only to solve the issue – but to understand the root cause and prevent recurrence